Our commitment to your satisfaction and safety
At Essential Vits, we stand behind the quality of our products. Because we focus on nutritional excellence, we maintain specific procedures to ensure the highest standards of hygiene for all our customers in the UK.
14-Day Return Window
You have the right to return any unopened product within 14 days of receiving your order. This window allows you enough time to inspect your purchase and decide if it meets your needs.
Sealed Packaging
Due to the nature of dietary supplements, we cannot accept returns for any item where the outer seal has been broken or tampered with. This is a vital safety measure to ensure all items remain uncontaminated.
Product Condition
To be eligible for a refund, the item must be in the same condition that you received it, with all original labels intact and the protective packaging completely undamaged.
Initiating Your Return
Step 1: Authorization
Email our Liverpool office at [email protected] with your order number. Do not send items back without first contacting us, as this may delay your refund.
Step 2: Shipping
The customer is responsible for paying shipping costs for returns unless the item arrived damaged. We recommend using a trackable shipping service for verification.
Step 3: Verification
Once we receive and inspect your returned item, we will send an email notification regarding approval. This maintains our rigorous quality and safety protocols.
Refund Processing Times
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your financial institution's processing cycles.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us immediately. We will arrange for a replacement to be sent at no additional cost. We may ask for photographic evidence to improve our logistics.
Satisfaction & Feedback
While we cannot offer refunds for opened products due to hygiene standards, your satisfaction remains our priority. If you are unhappy with your experience, please reach out.
We value your feedback and will do our best to address your concerns and provide guidance on how to better use our range for your personal wellness goals.
+44 151 497 3753
90 Bold Street, Liverpool, L1 4HY, UK
Exchanges
To exchange an unopened product, simply follow the return process and place a new order for your desired item.